Frequently asked questions...

There is no water flow when the start/stop button is pressed.

Action:

1. Check the batteries- they may need to be replaced.
2. Make sure that the wires are firmly connected to the solenoid.
3. If the power neon lights but the solenoid still fails to open there may be a problem with the solenoid. Contact Customer Services .

The water flow ceases during use.

Action:

1. Check that another mains water tap is not running. Running other taps at the same time as the shwosher can reduce the flow.
2. Make sure that the water supply pipe is not blocked or airlocked.
3. If the solenoid still fails to open contact Customer Services

The water flow through the sprayhead has reduced.

Action:

1. Check that another mains water tap is not running. Running other taps at the same time as the shwosher can reduce the flow.
2. Make sure that the water supply pipe is not blocked or airlocked.
3. There may be a blockage in the sprayhead nozzle. Take off the sprayhead, unscrew the nozzle and check for debris or blockages.

There is not enough cleanser on the walls and floor of the shower area.

Action:

1. You may need to inject more cleanser into the system for each use. The softness or hardness of your water supply affects the soapiness of the cleanser.

I have a big problem with mould and mildew in my shower. Will the shwosher solve this?

Action:

1. If regular use of the shwosher does not solve your problem completely we recommend that you occasionally use a strong shower cleaner or bleach as follows;
   1. Spray the walls thoroughly with a hand operated trigger spray shower cleaner- as purchased from any good supermarket or store.
   2. Leave the cleaner on the walls of the shower for a period of time- as recommended by the manufacturer of the cleaner.
   3. Use the shwosher on programme 2, without injecting cleanser, to rinse the walls and floor.